Shipping

United States

Most orders ship within 24 hours (on weekdays) from our base in Tennessee

Standard shipping is US$6 for orders under US$40 and once posted, will arrive within 2-5 days

Free standard shipping for all orders US$40 and over

International (Excl NZ & AUS)

Delivery: 5-8 working days, shipping from Tennessee, USA

New Zealand

NZ orders are sent from our headquarters in Mid Canterbury, NZ and are processed within 2 days typically.

Australia

Australia orders are sent from our Melbourne and are processed within 1 day.

Returns & Exchanges

30-day Money Back Guarantee

Our socks are designed to hug your feet and work like a second skin to provide you with all-day comfort, reduce blisters and help maintain an overall healthier and better utilized foot.

We stand behind this with our 30-day Happiness guarantee because we know that after your first use, you'll notice the Creepers socks difference. 

If you're not satisfied with your order, or somethings not right, get in touch for details on on how to start the return process. We'll be happy to Refund your order (once returned) or organize an exchange, no questions asked, within 30 days of you receiving your order.

Exchanges

It's important that you get the socks that fit you best so that you can experience the awesome difference that Creepers provide.

Exchanges are eligible for socks that have been delivered within the last 30 days.

If your items are eligible for a return, please email us HERE, along with your order number and what items you would like to exchange and what you want to exchange them for and we'll get right back to you with the return address if needed. Note that at this time we are unable to offer free shipping on returns or provide shipping labels.

We do not take responsibility for any items lost during the return shipping but of course, will do out absolute best to get the right socks for your feet!

Returns

We've got you covered with our 30-day happiness guarantee

Returns are eligible on socks that have been delivered within the last 30 days.

If your items are eligible for a return, please email us HERE, along with your order number and we'll get right back to you with the return address if needed. Note that at this time we are unable to offer free shipping on returns or provide shipping labels.

Refunds will be made immediately after the returned items pass inspection and will be processed back to you via the method used in the original purchase.

We do not take responsibility for any items lost during the return shipping.

Damages and Faults

Please inspect your order upon reception and contact us immediately with proof, if the item is defective, or damaged or if you received the wrong item, so that we can evaluate the issue and make it right with a replacement send out as soon as we can.

Order Changes/Redirects: We strive to ship orders accurately and quickly and due to this, we are usually unable to accommodate shipping address updates. I you notice right away, email us by replying to your order confirmation email however we cannot guarantee we will be able to get to your email or update your order before it is sent (we will do our best though!) and ultimately it falls on you to enter your address clearly and accurately.

Lost Parcels: If you have not received your parcel within the estimated delivery time and you are worried that the parcel is missing or significantly delayed, please contact the courier for an update (contact details are available on the tracking page). If you cannot reach them or require further assistance, please contact us and we will help resolve the issue or submit an enquiry with the carrier on your behalf. Please note we must be contacted within 10 business days of the estimated delivery date to submit an inquiry.

Returned Parcels: Packages that are returned to us because they are rejected, unclaimed, or unabled to be delivered, can be reshipped once we receive more accurate or alternate address details.

Customs Fees: International Shipments sent to countries other than Australia, NZ and USA are sold exclusive of GST (VAT) and may be subject to import duties and taxes, which are levied once a shipment reaches your country. Please note we are legally required to declare the full value of the goods (not including shipping charges) on all packages shipped internationally. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask or expect us to do any of the above.

For details of Customs charges please consult your own Customs authorities for the latest rates.

Packages which are returned to us as a result of the recipient's refusal to pay import duties and/or taxes are eligible for a refund for the goods if in as-new condition , however shipping charges will not be refunded. If the customer did not pay for shipping (free shipping), the cost of the shipping will be deducted from the refund.

if you have any issues, questions, or concerns, email us and we will help you out.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

FAILED DELIVERY:

If your order does not arrive within 30 days from the shipped date due to no fault of your own and this is confirmed via post tracking, then we will send you a new order free of charge.

CANCELLATION BEFORE YOU RECEIVE THE ITEM:

Simply contact us by phone or email. If the item has not been dispatched we will halt it and refund the total amount that you paid, including postage. If the item has been dispatched already when our customer service team get to your email, we will acknowledge your wish to cancel the order and we will ask you to return the item to us. Once we receive the item we will refund the total initial order, including postage, but not the cost of returning the item to us.

CANCELLATION AFTER YOU RECEIVE THE ITEM:

Return the item(s) to us unworn, unwashed and with the original packaging and invoice, and we will refund the item(s). We are not able to refund the postage cost of sending the items back to us.