Shipping

United States

Most orders ship within 24 hours (on weekdays) from our base in Tennessee

• Standard shipping is US$6 for orders under US$40 and once posted, will arrive within 2-6 days
• Free standard shipping for all orders US$40 and over

New Zealand

NZ orders are sent within 24 hours on Weekdays and same-day when ordered before mid-day:

Australia

Australia orders are sent from our Melbourne and are processed within 1 day (weekdays):

International (Excl NZ & AUS)

• Delivery: 8-16 working days, shipping from Tennessee, USA
• Free Shipping on 3 or more pairs (over US$40)
• Standard Shipping: On orders of 1-2 pairs, shipping cost is calculated at checkout

30-day Returns

Our socks are designed to hug your feet and work like a second skin to provide you with all-day comfort, reduce blisters and help maintain an overall healthier and better utilized foot.

We stand behind this with our 30-day returns policy because we know that after your first use, you'll notice the Creepers socks difference. 

If you're not satisfied with your order, or something is not right, get in touch for details on on how to start the return process. We'll be happy to Refund your order (once returned) or organize an exchange for any pairs that are unopened and as-new, within 30 days of you receiving your order.

Exchanges and Returns

It's important that you get the socks that fit you best so that you can experience the awesome difference that Creepers provide.

You are eligible to return items for an exchange or refund for pairs of socks that:

• Have been delivered within the last 30 days, and,
• Are in as-new condition and have not been removed from the packaging

If your items are eligible for a return for return, please email us HERE, along with your order number and, whether you would like a return or refund, how many pairs are being returned, and we will get right back to you with the return instructions.

Return postage is the customer's responsibility, and we do not take responsibility for any items lost during return shipping. Of course, we will do our absolute best to get you the right socks for your feet!

Refunds will be made immediately after the returned items pass inspection and will be processed back to you via the method used in the original purchase.

*Limited editions: Exchange capacity depends on stock levels. Where we cannot exchange for the same model, we will endeavor to exchange for an alternative style or colour or offer a refund.

*ineligible returns: Items returned to use that do not meet the returns criteria or returns instruction you received will not be eligible for refund or exchange and will be disposed of at the company's discretion. Our policy is in place to ensure the hygiene and quality standards of our products and the safety of our customers and staff.

Damages, faults and other issues

Please inspect your order upon reception and contact us immediately with proof, if the item is defective, or damaged or if you received the wrong item, so that we can evaluate the issue and make it right with a replacement send out as soon as we can.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards, and we cannot accept back items for refund or exchange if they have been removed from their packaging. We will assess all returns, and any items that have been obviously repackaged and are not as new will not be accepted and will be disposed of.

Incorrect Address

We strive to ship orders accurately and quickly, and due to this, your address can only be edited or changed if the change is made before your order is packed (label printed). Your order confirmation email has an "edit address" button as does your order details when you log into your account. Your address cannot be edited after your label has been printed, and if you email us about an address change, we cannot guarantee we will get to it before your order is fulfilled. 

Ultimately it falls on you to enter your address clearly and accurately as well as check that it is correct when confirming your order at checkout. If we receive your order back to our warehouse due to an incomplete/incorrect address we will be in contact to collect the correct information. Additional shipping fees may apply.

FAILED DELIVERY:

If your order does not arrive within 30 days from the shipped date due to no fault of your own and this is confirmed via post tracking, then we will send you a new order free of charge.

CANCELLATION of orders:

Orders confirmed at checkout are final there is a limited window before your order is sent that your order can be cancelled.

Self-service: Your order confirmation should include an option to cancel your order. Alternatively, you can view your order on our store's account section. If your order has not been packed, there should also be an option to cancel it, and a full refund will be processed. If your order label has been printed, you will not be able to do this.

Email us: We cannot guarantee we will get to your email before your order is posted but we will do our best. If your order has already been fulfilled (label printed), we are unable to cancel your order and you will need to initiate a return once received.

Lost Parcels: If you have not received your parcel within the estimated delivery time and you are worried that the parcel is missing or significantly delayed, please contact the courier for an update (contact details are available on the tracking page). If you cannot reach them or require further assistance, please contact us and we will help resolve the issue or submit an enquiry with the carrier on your behalf. Please note we must be contacted within 10 business days of the estimated delivery date to submit an inquiry.

Returned Parcels: Packages that are returned to us because they are rejected, unclaimed, or unable to be delivered, can be reshipped once we receive more accurate or alternate address details.

Customs Fees: International Shipments sent to countries other than Australia, NZ and USA are sold exclusive of GST (VAT) and may be subject to import duties and taxes, which are levied once a shipment reaches your country. Please note we are legally required to declare the full value of the goods (not including shipping charges) on all packages shipped internationally. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask or expect us to do any of the above.

For details of Customs charges please consult your own Customs authorities for the latest rates.

Packages which are returned to us as a result of the recipient's refusal to pay import duties and/or taxes are eligible for a refund for the goods if in as-new condition , however shipping charges will not be refunded. If the customer did not pay for shipping (free shipping), the cost of the shipping will be deducted from the refund.

If you have any issues, questions, or concerns, email us and we will help you out.