Shipping and Returns
Rest of the world
5-15 day delivery
We ship almost anywhere in the world. See all the countries and zones we can ship to HERE.
Shipping cost is NZ$20 flat rate internationally and FREE for orders NZ$70 and over
To start a return, you can contact us at email@example.com and we can let you know where to post them back to. Items sent back to us without first requesting a return will not be accepted. You’ll also need the receipt or proof of purchase.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
If your order does not arrive within 30 days due to no fault of your own and this is confirmed via NZ post tracking, then we will send you a new order free of charge (applies to NZ & AUS orders only)
CANCELLATION BEFORE YOU RECEIVE THE ITEM:
Simply contact us by phone or email. If the item has not been dispatched we will halt it and refund the total amount that you paid, including postage. If the item has been dispatched, we will acknowledge your wish to cancel the order and we will ask you to return the item to us. Once we receive the item we will refund the total initial order, including postage, but not the cost of returning the item to us.
CANCELLATION AFTER YOU RECEIVE THE ITEM:
Return the item(s) to us unworn, unwashed and with the original packaging and invoice, and we will refund the item(s) and the postage cost in sending the items to you. We are not able to refund the postage cost of sending the items back to us.